Players can send their Minecraft logs to BisectHosting support to help them better understand any issues. These logs contain crucial details on the game's performance, errors, and other relevant data, enabling the support team to pinpoint and address issues more efficiently. Sharing Minecraft logs with BisectHosting support ensures the team has all the necessary information to offer accurate guidance or troubleshooting steps tailored to the specific problem.
Requirement: Prepare the Minecraft client log file. Learn how to here.
1. Log in to the BisectHosting Starbase panel.
2. Next to Server ID, click View Info.
3. Copy the server ID.
4. Visit the BisectHosting Help Center.
5. Under Contact Us, select Technical Support. A new request can also be submitted from the My Tickets tab.
6. Fill in the request form.
7. In the Server ID field, paste the server ID from step 3.
8. Click the Attachments area.
9. Upload the Minecraft client log file named latest.
10. Press the Submit button.